terms and conditions
orders
Orders are nonrefundable and may not be altered or combined with other orders.
limits
All limits are per household, per season! ORDERS THAT EXCEED THE LIMIT WILL BE REFUNDED.
use of shopping bots
Website visitors are prohibited from using any software or techniques (such as shopping bots or “spiders”) designed to automatically place orders or manipulate inventory levels on our website. Any orders suspected to have been placed using such methods will be refunded and all customer information associated with that order will be put on a permanent deny-list.
payment
Easy purchasing online through PayPal is available for our customers. (Payment with your credit card is possible and does not require a PayPal account.) All orders must be placed online through our website.
shipping
Orders under $175 incur a $12 shipping charge.
Orders of $175 or more incur a charge of 7% of the purchase price, up to a MAXIMUM SHIPPING CHARGE of $35.
ALL ORDERS WILL BE SHIPPED IN SPRING. Pre-sale orders (placed between opening date in early Fall and the first week of March) will be shipped out weekly based on both the destination weather forecast and the en-route forecast, generally beginning in early/mid-March. Orders placed in late spring will be sent out weekly, weather permitting, until the final shipping following our online store closing. WE ARE NOT ABLE TO PROVIDE CUSTOM SHIPPING (EARLY OR LATE) OF ANY SORT. Please also note that we cannot warranty for loss of shipment if USPS tracking indicates delivery to the correct address was made.
We ship only within the USA at this time.
refunds
Because growing conditions outside our own farm are not under our control (including but not limited to grower knowledge/experience, tuber storage methods after receipt, damage from grow-lights, climate/weather, irrigation/rainfall, soil structure and pH level, amendments used, and pest pressure), our REFUND Terms and Conditions for 2026 have significantly changed. Please read them carefully, as they are without exception:
We promise to send what we believe to be healthy tubers, from plants that had no visible sign of virus or gall, but we cannot warranty against either.
When you receive your order, please open it immediately and carefully examine your tuber(s). If you are dissatisfied with a tuber for any reason, and would like a refund, you must email us with your request within 24 hours of receipt (as determined by the USPS tracking time of delivery). We will issue a full refund (no replacement) of the tuber price (no shipping refund) IF/WHEN you return it to us, at your own cost, in the same condition that you received it, and WITHIN 7 DAYS of contacting us. If we do not receive your return in 7 days of your email, or if the tuber has been split, had cuttings taken, or altered in any other way, no refund will be issued.
(Please note that the ONLY other reason for a customer refund would be due to tuber failure in our storage, in which case a refund will be initiated by us at the time of shipment in the spring.)
copyright
All text, photos, and graphics on this website are the sole property of Chelan Butte Dahliary and are protected by U.S. and International copyright laws. Reproduction and distribution of these properties without expressly written permission by the owners of Chelan Butte Dahliary is illegal.